Question 1

Do you accept my insurance?

Accepted Answer

Yes—we accept all “open” dental insurance plans. These allow you to visit any dentist of your choice. Traditional indemnity insurance is one example of an open plan.

We are not in-network with any PPO or DMO plans, but that doesn’t mean you can’t see us. In fact, many families still receive partial reimbursement for out-of-network care—especially with Delta Dental and similar plans.

Our insurance team will provide a written estimate for your child’s treatment, including:
- Total treatment cost
- Expected insurance coverage
- Estimated out-of-pocket amount

We also submit all claims on your behalf, and we’re happy to help you understand how your specific plan works.

Question 2

What if my insurance says you're out of network (like Delta Dental)?

Accepted Answer

Don’t worry—we’re here to help you make sense of it. Many dental plans, including Delta Dental, still provide reimbursement for out-of-network care, and we’ll help you get the most from your benefits.

Here’s how we make it easier:
- We provide a detailed estimate before treatment
- We submit your claim forms for you
- We’ll help you track your reimbursement step-by-step

As always, feel free to contact us if you have any questions.

Question 3

What if I don’t have dental insurance?

Accepted Answer

No problem! We offer flexible monthly payment plans through our partner Wisetack, with interest-free options for qualifying families.

Our orthodontic department also offers flexible, interest-free payment plans—because we believe every family deserves access to high-quality care.

Question 4

How do I schedule or reschedule an appointment?

Accepted Answer

You can call or text us at (650) 871-5437, or book online using our [Schedule Appointment] button. We’ll find a time that works for you.

Question 5

What is your cancellation policy?

Accepted Answer

We kindly ask that you give us at least 48 hours’ notice if you need to cancel or reschedule.

⏰ Late cancellations (less than 48 hours) may incur a fee.
❌ Missed appointments (no-shows) are also subject to a fee.

Need to make a change? Just call or text us—we’re happy to help!

Question 6

Do you offer payment plans?

Accepted Answer

Yes! We offer flexible, interest-free payment plans through Wisetack. You can choose from multiple monthly options and apply in less than a minute—with no impact on your credit score

Question 7

What forms of payment do you accept?

Accepted Answer

We accept cash, checks, Visa, MasterCard, debit cards, and American Express.

Question 8

Where do I park?

Accepted Answer

We have parking available on both sides of the building for your convenience.

Question 9

Can siblings come to the same appointment?

Accepted Answer

Absolutely! We do our best to accommodate family scheduling. Just let us know when booking, and we’ll help coordinate your kids’ appointments together.

Question 10

What if I’m running late?

Accepted Answer

We understand things happen! If you’re running behind, please call or text us as soon as possible so we can adjust your visit and keep things running smoothly for everyone.

Question 11

How do you protect my privacy?

Accepted Answer

We take your family’s privacy seriously. You can view our full Privacy Policy for more details on how your information is protected.

Frequently Asked Questions

Do you accept my insurance?

What if my insurance says you're out of network (like Delta Dental)?

What if I don’t have dental insurance?

How do I schedule or reschedule an appointment?

What is your cancellation policy?

Do you offer payment plans?

What forms of payment do you accept?

Where do I park?

Can siblings come to the same appointment?

What if I’m running late?

How do you protect my privacy?

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